Customers may return an item for refund or exchange within 15 days of receipt. To qualify for a return, items must be unused and returned in their original packaging. Customers must request a Return Authorization (RMA) before returning an item. Shipping charges are non-refundable. There are no re-stocking fees.
Refunds and exchanges are processed within 15 days of receiving the item back at our warehouse. When returning an item, please indicate the reason for the return. Please also insure your return package. Refunds will be issued to the same payment method used for the original purchase. For exchanges, customers may be charged for re-shipping, based on the number of items exchanged and the shipping mode requested.
How to make a Return
If you would like to make a return, please email firstname.lastname@example.org to request an Return Authorization (RMA). Please include your name, order number, and reason for return. You will receive a return authorization number and instructions on where to mail your return within 2-3 days.
Returns should be mailed to
Rajiva Agrawal Returns
C/O Logistech Solutions
1800 Quality Drive
Wilson, NC 27893
Extended Exchange Policy for the Holidays
Orders placed between Nov 1st and Dec 31st can be exchanged up until Jan 20th of the following year. The return period for orders sent back for refunds will remain the same at 15 days after receipt of the order.
Refund Policy for the Holidays
For items returned between Dec 1st and Jan 7th, refunds will be processed within 30 days of receipt.